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Frequently Asked Questions
Ordering
Shipping
Payment
Return
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Q1: How do I place an order?
You can place an order using one of the following methods: laveta likes to place an order quickly and securely online. Simply search for your product and click add to cart. Create an e-commerce login to save your details for future purchases, or pay as a guest.
Question 2: What information do I need to provide to place an order?
  • To process your order we need the following information:
  • Your shipping, order information and billing address. Phone number & email address - for order confirmation and invoice. Payment method - provide a credit card number to complete your order.
Q3: Do you do custom formulations?
Yes. If you are looking for a custom buffer or a specific concentration, we would be happy to work with you to produce a product that meets your needs. Please contact us for more information
Q4: What are your shipping and handling charges?
Our administration costs are a fixed amount of 6,99 euros. Shipping costs vary based on your location and the products you purchased. For an accurate shipping estimate, go through the checkout process and enter your items and address.
Q5: Shopping
Go to an article, select the color and size and click on ADD TO CART. You can continue shopping or go to your shopping cart to complete your order.
Q6: Shopping basket
Ready to go shopping? Go to your shopping cart to check your order and change it if necessary (colour, size and quantity). Click Continue Ordering to proceed. All prices shown include VAT.
Q7: Sign up
If you are not logged in yet, we will ask you to enter your email address and password. Are you ordering for the first time? Enter your e-mail address and create a laveta account via the CONTINUE button.
Q8: Complete order
Do you have a discount code or voucher? Enter the code in this last step.
Go to an article, select the color and size and click on ADD TO CART. You can continue shopping or go to your shopping cart to complete your order.
Q1: When will my order ship?
All in-stock orders received by 12pm Monday to Thursday will be shipped out the same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
Q2: Can I inspect the goods before receiving them?
Yes, you can check the quality of the goods before proceeding to payment.
Q3: Why hasn't my shipment arrived?
Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice. EcomSolid does not have access to more detailed information.
Q4: Which countries do you ship to?
We ship directly to customers within America. If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.
Q1: Pay ?
Payment Methods

The following payment methods are used to deliver DIRECTLY to you after ordering: there is no delay in delivery.

 Klarna Postpay: buy now, pay later ... OK

If you then pay with Klarna Pay Later (Klarna Pay Later), you can view, process and try your order at home when it suits you. Happy with your order? meeting! Then pay with the push of a button. Is anything coming back? No problem. With Klarna Postpay you only pay for what you keep.

Direct Payment through your bank OK

iDEAL 

iDEAL - are payment methods, whereby you pay for your purchase in an online store through your own bank.

If you buy something via an online store, you choose your own bank 'at the checkout'. You will then automatically arrive at the login screen of the internet banking environment of your own bank. When you are logged in, you only need to confirm the payment.

When do you choose:

iDeal, if you have a bank in the Netherlands or Belgium.

All Credit Cards, Cartes Bancaires OK

Credit cards are widely used for online payments to foreign webshops. They have a so-called chargeback scheme. You can appeal to this if:

> You have not received an order.

> A product is damaged on arrival.

> If you receive something that you did not order.

The credit card company recovers the money from the seller and returns it to the cardholder.

Both PayPal (see below) and credit card companies place the burden of proof on the seller. If, for example, he cannot prove that he has delivered a certain product, the consumer can get his money back.

In addition, purchases made with your credit card or PayPal are often insured against theft, loss or damage.

Paypal OK

PayPal is a popular means of paying online. This payment method is widely used on auction sites such as eBay and Marktplaats. Unlike iDEAL, PayPal offers purchase protection† In that respect, PayPal as a payment method can be compared to credit cards.

If you have not received a product that you have paid with PayPal, PayPal will ensure that you get your money back. Even if the product is damaged during shipment or deviates significantly from the description, you can get your money back via PayPal. You must then submit a claim yourself.

Cash on delivery OK

Does not apply

Q2: Your order amount has not been debited?
As long as your order amount has not been debited from your account and you have not yet received confirmation of your order, you can count on the order not being fully completed. You can still complete this by placing the order again, or by paying again via the indicated payment options. If you have any doubts, you can contact our customer service via info@laveta.nl or via +31684099111: chat whatsapp (during office hours).
Question 3: In which currency are your prices quoted?
All prices are stated in euros
Q4: What are your payment terms?
Our payment terms are net 30 days, unless stated otherwise. Prepayment may be required for shipping to certain locations.
How do I return an item?
  1. Look up the order number of your order. The order number can be found in your online account at www.laveta.nl or on the invoice.
  2. Send an e-mail to info@laveta.nl and state which item you wish to return.
  3. Pack the product well, including packing slip/order number, so that we know which order it belongs to. 
  4. a. For sealed products. When the seal is broken, these products are not returnable.
  5. Return the item to us in its original packaging. 
  • Tip: When sending your item by parcel post, always ask for a proof of shipment. With this you can prove that you have actually sent the item.
Return policy of laveta
  • At Laveta you have 14 calendar days to indicate that you want to return an item. Have you ordered several items at once? Then the return period starts on the day you received the item. From the moment you have indicated to laveta you want to return an item, you must send it within 14 days.
  • The item is present, in the original packaging..
  • You must handle the item you want to return with care.
  • Return the item with all accessories supplied.
  • Gift vouchers and software (subscriptions) cannot be returned. 
  • a. For sealed products. When the seal is broken, these products not returnable.
  • b. that have been created by the entrepreneur in accordance with the consumer's specifications;
  • c. that are clearly personal in nature;
    d. that cannot be returned due to their nature;
    e. that can spoil or age quickly;
    f. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
    g. for individual newspapers and magazines;
    h. for audio and video recordings and computer software of which the consumer has broken the seal.
Returns When you return an item
not processed Returns If you return an item, we will process it within 14 days. Our warehouse is very busy at the moment, so bulk returns can sometimes take a little longer. Did you return an item more than 30 days ago, but it's not yet on your statement? Contact our Customer Service and we will immediately start an investigation.
Restore , If you cancel the Agreement
If you cancel the Agreement, any prepaid amount will be refunded to your account no later than 30 days after you notify us of your decision to cancel the Agreement. We will refund the same payment method you used for the purchase. Prepaid shipping costs will be deducted. † Sometimes it takes a while for the returned item to be processed. As a result, it is possible that the return shipment will not be processed on your bank statement. This will appear on a later account statement.
How long is our warranty?
Providing the highest quality and best warranty is our commitment to our customers. All items are guaranteed for two years from the date of delivery, except for refurbished products, which have a 12 month warranty.
What is not covered by the warranty?
- This does not include defects resulting from neglect, impact, misuse, tampering, electrical stress or improper installation, or wear and tear. - In the case of computer products, the warranty does not cover virus removal, software recovery for this reason or reinstallation of the hard drive after formatting.
Return the product within 14

If you are not sure after receipt whether you have made the right decision, it is possible to return the product within 14 days of receipt. The product may only be returned in its original condition and packaging. You can therefore safely view and touch the product, but not yet use it.

Excluded from return or exchange are:

  • Computer and laptops software
  • game consoles
  • CDs and DVDs
  • Smart TVs software
  • Watches ,When the seal is broken:
  • Glasses , When the seal is broken:
  • Hygiene products and underwear
Shipping costs for returning product

Returning products is at the customer's expense. at your choice with which shipping company

only if the product is within the warranty and there is something wrong with it, then it will be at our expense and the customer will receive a return slip

 

These items are sealed and therefore cannot be exchanged or returned.

The above articles of course retain the warranty of 2 years after the date of receipt.

 

Product return

Return and exchange conditions
It is possible to return an ordered product within 14 days. It is also possible to exchange one product for another. It is important that the returned or exchanged items are in their original condition. View our returns process to return or exchange items.

Possible solutions
When returning your product or order, we can offer one of the following solutions, depending on the condition of the product.

Refund:

Is the product still in its original condition and original packaging and returned within 14 days? Then we will refund the purchase amount to the account known to us. This does not apply to the following products:

  • Computer and laptops software
  • game consoles
  • CDs and DVDs
  • Smart TVs software
  • Watches ,When the seal is broken:
  • Glasses , When the seal is broken:
  • Hygiene products and underwear


exchange:

Does the product not satisfy you and can another product meet the expectations? Then we can exchange the product for another product of your choice.

Read more about product replacement/exchange below

Partial Compensation:

Is the product incomplete, without packaging, damaged or used? Then, after receipt, we will see what compensation we can offer.

This can be up to 75% of the purchase amount.

To cancel an order:

If you cancel an order before we have shipped it or return the items within 14 days, we will refund the amount you paid. We will do this as soon as possible, but in any case within 14 days after your return has been processed.

To which account will it be refunded?
The amount will be refunded to the account you used to pay. So no other account number can be passed on. If your account number is not known to us, we will contact you.

Can I check the status of my refund?
Unfortunately, it is not possible to view the status of your refund anywhere. It differs per bank when the amount is back in your account. If you have not received anything after 14 days, please contact us.

Step-by-step
Easy returns via the following steps:

Please contact us to request a return. If possible, state the reason why you are returning the product.
Pack the product well, in a sturdy box. Include a note with your details and put our return address in the box.
Drop off the package at the post office.
After receiving the package, we will refund the money or provide a solution within 14 working days.

You can return your package to our return address. Please ensure that the information below is clearly stated in the box. We will keep you informed of the status of your return.

Return address :
La Veta
Opal Street 27
9743 HK Groningen
The Netherlands

Products are shipped to the customer from our warehouses in both the Netherlands and Spain.

Contact:

From Monday to Saturday from 09:00 to 17:00.


Phone: 31 + (6)  84099111   (Whatsapp only)

E-mail address: info@laveta.nl


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