Our transport insurance conditions are summarized
We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order is broken during transport or that something else happens that allows you to make a claim under warranty. From a legal point of view, you are obliged to report this to us at least within two months of discovering the defect. If the defect falls within the warranty, we will arrange for repair or replacement free of charge.
Your order is delivered damaged (by the parcel deliverer)
It occasionally happens that the transport service delivers the package damaged.
The conditions of our transport insurance essentially boil down to the following:
In the event of visible (heavy) damage, where you suspect or see that the contents of the package are also damaged, to refuse receipt.
The deliverer of the package must complete a claim form and hand over a signed copy to you.
(the name of the carrier and the order code must be clearly legible).
Also take a photo of the damaged package.
You must report this to us within 2 days of the incident date.
Also send these 3 documents as an attachment to an email message to : firstname.lastname@example.org
Attach the required files