Complaints

COMPLAINTS AND DISPUTES

 

EU consumers may register complaints via the ODR platform of the European Commission.

Complaints
If you have a complaint about one of our products, we would like to hear from you and we will do our utmost to resolve your complaint as well as possible and as quickly as possible.We recommend that you first report complaints to us by emailing info@laveta.eu.If this does not lead to a solution, it is possible to register your dispute for mediation via www.label.info.From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission.This ODR platform can be found at http://ec.europa.eu/odr.If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.Service for our customers is very important to us and therefore every complaint has the highest priority for us.

 

Suggestions

Do you have a suggestion about improving our services? From typing error or product text to navigation structure or business process, we would love to hear from you! Mail to info@laveta.eu or take another way contact with us. We process a suggestion within two working days and try to implement it as quickly as possible.

LA VETA
Opal Street 27
9743 hk Groningen
The Netherlands

E-mail address: info@laveta.nl

Chamber of Commerce number: 82461163
VAT identification: NL003687840B03